As companies continue to acclimatize to virtual work en masse, it is increasingly important for employees and customers to share, review, sign and store digital documents virtually and securely, without the need for hardcopies. Companies are providing more tools to ensure business runs smoothly and adoption is accelerating for key digital document capabilities, such as the adoption of e-signature capabilities accelerating at 58% of organizations globally and 79% in North America. Once considered a best practice, digital document capabilities are now becoming a business necessity, and will endure beyond the current crisis to become foundational elements of both the customer experience (CX) and employee experience (EX) moving forward.