There are numerous new and potentially beneficial enterprise technologies in the market, with cloud-based enterprise resource planning (ERP) and artificial intelligence (AI) chief among them. Do they live up to the hype? Do they address the concerns and challenges that professional services firms face in today’s business environment? This report explores these questions, examining what these firms face, what they are trying to accomplish, and what they need to achieve their goals. What role might cloud deployment and Al solutions play in that journey?